- Products which you received in “Damaged/Defective/Broken” condition
- Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by Kapilashri.
Consumable products like food and beverages cannot be returned.
How to raise a dispute for an order?
You need to register your dispute following ways:
By sending email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute. Please mention your order number in the email.
If you are not registered on Kapilashri.com, you can register by clicking the “Register” link on the website and then file the dispute or you can send email to firstname.lastname@example.org
After reviewing your return request, you will receive an email with instructions on resolution or return of your item. Please allow us three working days to respond to your return request and provide instructions on returning your item.
When will I be refunded?
After receiving Damaged/Defective/Broken product our team will respond to you within 7 working days and we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).